1. Return & Exchange Policy

We want you to be completely satisfied with your purchase! If you are not happy with your order, you may return or exchange it within 7 days of delivery, subject to the conditions below:

Eligibility for Returns & Exchanges:

✔ The item must be unused, unopened, and in its original packaging.
✔ Products must be in the same condition as received, with all tags and seals intact.
✔ Returns must be initiated within 7 days of receiving your order.
✔ Items on sale, clearance, or promotional offers are non-refundable and non-exchangeable.

Non-Returnable Items:

❌ Used or damaged products
❌ Personal care & hygiene items (e.g., skincare, cosmetics) if unsealed
❌ Custom or personalized items
❌ Items not in their original packaging

2. Refund Process

Once we receive your returned item, our team will inspect it. If approved, the refund will be processed as follows:

✔ Refund Method: Refunds will be issued via store credit, bank transfer, or the original payment method (as per store policy).
✔ Processing Time: Refunds may take 5-7 business days to reflect in your account.

3. How to Initiate a Return

To start a return, please follow these steps:

1️⃣ Contact Us: Email us at essentials@essentialspk.com or WhatsApp +923314447958 within 7 days of receiving your order.
2️⃣ Provide Details: Share your order number, item details, and reason for return.
3️⃣ Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4️⃣ Inspection & Approval: Once received, we will review the product and confirm the refund or exchange.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24-48 hours with photos/videos of the product. We will arrange for a replacement or refund at no extra cost.

5. Contact Us

For any return or refund inquiries, feel free to reach out:
📩 Email: essentials@essentialspk.com
📞 WhatsApp/Phone: +923314447958